Exchange

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To complete your exchange (for damaged or defective orders only), you must email us @kandilabyjem@gmail.com within 7 days and attached proof of purchased and damage product photo. Once your exchange  has been approved, we will email you a new tracking number with the replacement product. Exchange cannot be replaced with other product other than the same one that was damaged. 

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Cancellation

Once order has been placed, it cannot be cancelled.

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Non-returnable and non-exchangeable

All sales are final and non- refundable unless product was received damaged.

Custom or personalized orders are not eligible for exchange or refund.

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